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FAQ


Merkur24 is an online portal where you can play slots and casino games for free. New games are always being added and there 3 different types of jackpots for you to play for. You can easily register by visiting our greeting site and entering your desired user name under "Choose your player name". Then provide a valid email address and a password of your choice, and you'll be ready to play. You can also login via a social media account, gaining extra Chips with each and every login. To do this, click on the social media account icon located in the upper right hand corner of the screen under "Already a player".

As soon as you have logged in to our site, you’ll be automatically located at our games webpage. There, you'll find a large variety of casino games, especially slots. When playing, you not only have the opportunity to win Chips, you are also gaining experience points (XP) in the process. To see how many Chips you've collected, take a look at "MY PROFILE" in the upper right side of the screen. There you’ll see the amount of Chips you currently have on your balance. Located right above your number of Chips is an XP bar, which shows you how far you still have to go until you reach the next level. XP expands, so too will the green coloring in the bar.

You have the chance to win Chips with every round of every game. Select the amount of Chips you would like to bet and with a little luck, your selected win lines might win or maybe even score you a "Big Win", a "Mega Win", or one of our three jackpots. You stock up your Chips account with every win. But here are even more options to acquire Chips:

Login via a social media platform
The easiest way to get Chips is to log into Merkur24 via a social media platform profile. This will gain you free Chips and make connecting with your friends even easier. By the way: With every daily login via this social media platform, you gain free Chips as an extra bonus on a daily basis – pretty awesome, right?

Magic Bonus Wheel
You can collect your Magic Bonus once every hour by spinning the Magic Bonus Wheel located at the bottom of your screen, in the middle. To further help you keep track of when you'll be able to spin the wheel, there's a "Next Bonus" tracker located just below the wheel. There you can see running time informing you when you'll next be able to spin the Magic Bonus Wheel and earn yourself more free Chips.

Daily Login Bonus
Log into Merkur24 every day and we will give you a login bonus. These Chips are added directly to your Chips account. Tip: By logging in via a social media platform, you may give your login bonus an extra push every day as well, as you get additional Chips for each daily login via the social media platform.

Jackpots
There are 3 jackpots that get boosted and can currently be won. 1% of all the Chips you earn in each and every game go directly into the jackpots. The 3 Jackpots - "Gold Jackpot", "Silver Jackpot", "Bronze Jackpot" - are paid out on a guaranteed weekly basis. The lucky winner gets all the Chips in any given jackpot and they are added directly to his or her Chips account. With each spin in every round you play, you have the chance to win one of these jackpots.

Achievements
If you click on "MY PROFILE", a header will scroll down. You can then click on "Achievements" to get an overview of your achievements to date. Every time you earn an achievement, you will be able to collect a Chip bonus on that page. To do this, just click on "Bonus".

Buying Chips
In the upper right corner of the web page, you will find an overview of your Chips account. Click on the coin entitled "Shop" to buy Chips in our shop. Once per 24 hours, you’ll also have the opportunity to collect a "Free store bonus" right there in the shop. When you go into the shop, you will find Chip packages that are chock full of Chips for you. The more you buy, the larger the discount we'll give you on your Chip purchase. With a click on "Buy now", you are then led to the cashier where you can select your preferred method of payment. You will then be guided through the payment process step by step and the Chips will be directly added to your balance. It couldn't be any easier!

Watching Videos
You've used up your Chips a little faster than you had planned? Well, then you can start refilling your Chips account by watching a short video clip. Just click the "Watch videos" button located on the right side of the screen (third from top). Spend some time watching the videos and Chips will be added to your Chips account. Important: You have to watch the complete video right to the end in order to get those Chips accredited to your balance.

Inviting Friends
Playing with friends is always more fun. That's why we reward every friend invitation with Bonus Chips. But that's not all: You get extra Chips for every invite, plus another bonus if your friend accepts the invite. You can search for and invite friends by going to "Community", which is located in "MY PROFILE".

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There are 3 different jackpots, namely the "Gold Jackpot", "Silver Jackpot", and "Bronze Jackpot". In every game (no matter whether you are playing slots or a casino game), a Jackpot can be paid out in every round. So with every bet, no matter how high or low, you have the chance to win a giant jackpot! With every single round you play, you increase the jackpot amount by 1%. So the more players are playing, the higher the amount of Chips that goes into the jackpots.

Located to the upper right of the screen, you can press on "MY PROFILE" to get an overview of all the achievements you have unlocked as well as those you can still unlock. There you can also view the most important information about yourself as a player, namely your level, your current Chip count (balance), the total amount of Chips you've won, and lots more. The overview shows you everything you have already achieved and what exactly you need to do to unlock even more achievements. You can also find all of your friends on this page as well as all of the personal information you have stored in your account.

In order to start a game of slots, just click on it and the game will automatically open. In each game of slots, there are 5 reels with various symbols. Depending on how the symbols are arranged on the reels when they stop, you win or lose Chips. These formations are called Win lines. In the lower left hand corner, you select how many of those lines you want to play on. Different kinds of slot machines offer you different amounts of win lines you can play on. The more win lines you select, the more Chips you are ultimately betting. Right next to the button that lets you select the win lines, you can chose how many Chips you want to bet on each line. These two combined add up to the amount of chips you are betting per round. You can adjust this amount for each round you play. You can also directly select to play the maximum amount of Chips – in order to do so, just click the "MAX BET" button. All winnings are counted from left to right on the reels that are next to each other. The exact rules for free spins, Scatter symbol, bonus symbols, and the amount of winning lines are provided on the detailed info page of each slot game. The following is just some general information:

Scatter Symbol
The Scatter symbol can appear anywhere on the reels. Depending on the slots game, you will win a certain amount of free spins with a certain amount of Scatter symbols. In some cases, the reels the symbols appear on (for example, 9 Scatter symbols on reels 2-4) are also important. You can find out which conditions have to be met for what type of win by clicking the "i" in the lower left hand corner of the slot machine. While all symbols only count in the right order on the winning lines, the Scatter symbols can also win on other reels.

Win Lines
At the beginning of the game, you select how many of the possible win lines you want to play and how many Chips you want to bet. Only the highest win per line counts. If there are multiple wins on one line, they get added together. The win is credited to your balance as soon as it is accepted or the gamble option is over.

Bonus Symbol
In order to win, you have to hit a certain amount of bonus symbols on the selected win lines. The wins are always counted from left to right on the reels (which are located next to each other). Which and how many bonus symbols are required in order to win can be looked up in the individual rules of each slot machine.

Gamble
Some slot machines allow you to gamble with your winnings. Either you take the winnings or you decide that you want to gamble with them, something that could lead to winning even more Chips – but possibly also losing them. After you've won, just press "GAMBLE" if you want to gamble your winnings. In order to double your winnings, select a card color, either red or black. If your choice is correct, your winnings will be doubled. If you select the correct card symbol (hearts, diamonds, spades, clubs) you can even quadruple your winnings. You can gamble with your winnings up to 5 times in a row.

Free Spins
At the beginning of a free spin round, you select the bonus symbol for the current batch of free spins. During these free spins, the bonus symbol will appear on reels, for example, as super blocks. All detailed information regarding the individual rules on free spins for each slot machine can be found by clicking on the "i" in the lower left hand corner.

Do you have more questions? Are there other problems with regards to the games or when you purchase Chips? Just click on the nice lady on the second icon on the right side of the screen and you will be connected with our friendly and helpful support team. We are looking forward to finding a solution for you!

Important: Disruptions/Disconnections deem all winnings and games null and void
Every Monday we conduct maintenance from 09:00 am to 12:00 pm. This maintenance can include importing new casino games, features or can even lead to bringing about product enhancements so as to best guarantee our users a top-flight gaming experience. During this maintenance, the occurrence of disconnections or downtime is not uncommon. If you find yourself not being able to reach the portal, you'll nonetheless see our maintenance page. In that case, just try again later. Thank you very much for your understanding!

Should a Payment Multiplier be active, the amount of Chips you receive with a Chips purchase will be multiplied!
ATTENTION: Please denote that the bonus is already included in the amount you see for all deals and offers.
No further multiplying of Chips takes place once your purchase has been conducted!

This symbol indicates that jackpot you get within a certain period of time will provide you with a defined percentage of extra Chips.
Whenever you see this symbol, you know that you are earning twice as much XP for every spin.
Whenever this advantage is active, you’ll receive an extra 10% on all Chip purchases you make.
This symbol represents Loyalty Points. Collect these points to improve your Loyalty Status and unlock additional advantages. For more on this, check out our Loyalty Program Infopage.

Multifaceted Slots


Slots as far as the eye can see - merkur24 places a priority on that kind of variety. If you'd like to get a feel for casino air and soak in the atmosphere of the slots, then this is the best selection you can find. We've got it all, from delicious fruits in Candy Fruits to a variety of opportunities in Double Triple Chance. You're certainly not going to find yourself getting bored with this selection of slots. Adults of all ages and sizes will find the world of variety they're looking for in this online casino hall, where they can play alone or with friends and enjoy tons of fun all the while! Start up now, get to know the slots, and then enjoy a few rounds at your own leisure.

Jackpot Games


You'll find a whole lot more at merkur24 than the typical selection of slots, namely exciting Jackpot games. And these games feature a shot at the omnipresent Jackpot, which creates a very special form of thrills. Players experience the games with Jackpots first hand and can test their individual strategies, try out new slots in the casino, and if all goes right, become a Jackpot millionaire. We've got more than just small or mid-sized winnings in store for you. Our casino also features that oh so sought after BIG WIN. Any time you want it, around the clock, combining variety and gaming fun!

Discover the Casino Hall


Even at a local casino, players have to keep an eye on opening hours as well as possible dress codes and the general rules of conduct. Things are a lot less complicated in an online casino, that's for certain. The virtual doors are always open there and selection of slots is more comprehensive than ever before. Regardless of whether you play titles such as 221B Baker Street, Extra 10 Liner, Super 7 Reels, Pyramids of Egypt, Race to Win, or any of the many other slots we feature, a whole world of countless opportunities await all those willing to place their bets and get the reels cooking.

The online casino that guarantees big-time gaming fun.


So if you are among those who seek more than a little variety and want some quality entertainment, gaming fun, and a whole bunch of win chances as well, merkur24 is exactly the right address for you. Any time of the day, 24 hours long, you'll find tons of slot opportunities right here at our site. From classic fruit-based slots to Egyptian settings to crazy or magical atmospheres of casino fun. The gaming fun is guaranteed at our online casino, because you don't have to invest a penny to become a Chips millionaire!
Social casino games are solely intended for entertainment purposes and have absolutely no influence on any possible future success in gambling with real money.